Service Excellence for Ricoh Photocopiers and Other Commerical Multi-Functional Copiers

At Brecon Office Solutions Ltd we pride ourselves on the high standards of service we have delivered, and continue to deliver to our customers, Our emphasis on preventative, rather than reactive, maintenance is the key to our success. A well-managed preventative maintenance programme greatly reduces the number of emergency call-out requests we receive. Prevention is always better than cure, we say.
However, there will be occasions when an engineer will need to be called out and we can offer 2, 4, and 8-hour response times depending on the expressed requirements and geographical locations of our clients. For customers with a large number of machines on one site or in one localised geographical area, we can provide a resident engineer if required with a stock of appropriate spare parts and toners stored on site if required.

What Else do We so as Brecon Services Ltd?

  • Tailored service agreements specific to our clients’ expressed needs
  • Machine Installation
  • Staff Training
  • Regular preventative maintenance
  • Guaranteed on site response times nationwide
  • Copier, Printer, Scanner, Software and Network Support
  • Dedicated account manager
  • 24 Hrs service call-centre
  • Remote service monitoring for informed preventative maintenance
  • All-inclusive service agreements with no hidden costs